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Policy

Shipping & Delivery

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Shipping & Delivery Policy

Last Updated: 20/09/2026

At THC Edibles AU, we understand that reliable and transparent delivery is an important part of your shopping experience. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Where We Deliver

We currently deliver all over Australia.

Customers are responsible for ensuring that the products they order can lawfully be purchased, possessed and received at their delivery address.

2. Order Processing

Orders are processed during our normal business hours.

Once an order has been successfully received and payment has been confirmed, we aim to process and prepare eligible orders within [1–2 business days].

Orders placed on weekends or public holidays will generally be processed on the next available business day.

Processing times may take longer during:

  • Public holidays

  • Promotional periods

  • Major sales events

  • Unexpected increases in order volume

  • Circumstances outside our reasonable control

We will make reasonable efforts to process orders within the stated timeframe, but processing times are estimates and are not guaranteed.

3. Delivery Times

Estimated delivery times are:

Delivery Service Estimated Time
Standard Delivery [1-4 business days]
Express Delivery [1-2 business days]

Delivery times are estimates provided for guidance and may vary depending on the destination, courier availability, public holidays, weather, transport disruptions and other circumstances outside our control.

Delivery estimates begin after your order has been dispatched, not when the order is placed.

4. Shipping Costs

Shipping charges are calculated at checkout based on the delivery address and available shipping service.

Current shipping options include:

  • Standard Shipping: $35

  • Express Shipping: $45

  • Free Shipping: Orders over $500, where applicable

Any applicable shipping charges will be displayed before you complete your purchase.

5. Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take some time to become active after the parcel enters the carrier’s network.

Customers should use the tracking information provided to monitor delivery progress.

If your tracking information has not updated for 6 hours, please contact our customer support team at:

Email: sales@thcediblesau.com

Please include your order number when contacting us so that we can assist you more efficiently.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

  • Full name

  • Street address

  • Suburb

  • State/Territory

  • Postcode

  • Apartment or unit number, where applicable

  • Contact telephone number

We are not responsible for delays, failed deliveries or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, contact us as soon as possible at sales@thcediblesau.com

We cannot guarantee that an address can be changed after an order has been dispatched.

7. Safe Delivery

Customers should provide a delivery address where someone can safely receive the parcel, where required.

Depending on the carrier and delivery service selected, a delivery may require a signature or other form of verification.

We cannot guarantee that a parcel will be left in a particular location unless this option is expressly provided by the delivery carrier.

8. Age and Legal Requirements

Our products are intended only for customers who meet all applicable age and legal requirements.

By placing an order, you confirm that:

  1. You meet the applicable minimum age requirement;

  2. You are legally permitted to purchase and receive the products ordered

  3. The products may lawfully be delivered to the address supplied; and

  4. All information supplied during the ordering process is accurate.

We may request additional information or verification where required by law or our compliance procedures.

9. Shipping Restrictions

Certain cannabis, THC and controlled products may be subject to federal, state or territory restrictions and carrier-specific requirements.

We will only accept and dispatch orders where the product, transaction and delivery method are permitted under applicable laws and the requirements of our chosen delivery provider.

We will not knowingly dispatch an order where doing so would breach applicable legislation, customs requirements or carrier restrictions.

For this reason, product availability and delivery options may vary according to the customer’s location.

Australia Post’s current prohibited and restricted items guidance states that controlled drugs/plants and medicinal cannabis are not permitted through its ordinary postal network, and international shipments are also subject to destination-country restrictions.

Where a particular carrier cannot legally or operationally transport a product, we may be required to cancel or decline the order.

10. International Shipping

International shipping: NOT AVAILABLE

If international shipping is offered, customers are responsible for checking the import laws and requirements of their destination country before placing an order.

International shipments may be subject to:

  • Customs inspections

  • Import restrictions

  • Duties and taxes

  • Additional documentation

  • Delays at customs

  • Seizure or refusal of prohibited goods

We do not guarantee that a product permitted for sale or delivery in Australia will be permitted in another country.

Where international delivery is not legally permitted, we will not knowingly ship the relevant product.

11. Delayed Deliveries

Delivery estimates are not guaranteed.

A delivery may be delayed because of:

  • Courier or postal network disruptions

  • Severe weather

  • Public holidays

  • Incorrect delivery information

  • Customs or regulatory checks

  • High parcel volumes

  • Transport disruptions

  • Events outside our reasonable control

If your parcel appears to be delayed, please first check the tracking information provided.

If the parcel remains undelivered beyond 3 business days after the expected delivery date, contact us at sales@thcediblesau.com.

12. Lost or Missing Parcels

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

  1. Check around the delivery address;

  2. Check with household members or building management;

  3. Check whether the courier left a delivery notification;

  4. Contact the relevant carrier where appropriate; and

  5. Contact us if the parcel still cannot be located.

We will make reasonable efforts to assist with delivery investigations.

Any replacement or refund for a lost parcel will be handled in accordance with our Returns & Refunds Policy and applicable Australian consumer law.

13. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, provide:

  • Your order number

  • Photographs of the damaged parcel

  • Photographs of the product

  • Photographs of the shipping packaging

  • A description of the damage

This information may be required to assist with a carrier investigation or determine an appropriate resolution.

14. Undeliverable or Returned Orders

An order may be returned to us if:

  • The delivery address is incorrect or incomplete;

  • The recipient cannot receive the parcel where delivery requirements apply;

  • The carrier cannot complete delivery;

  • The product cannot legally be delivered to the destination;

  • The parcel is refused; or

  • The carrier’s delivery conditions have not been satisfied.

If a parcel is returned because incorrect information was supplied by the customer, additional shipping charges may apply before a replacement shipment can be arranged.

Where an order cannot legally be delivered, we will handle the order in accordance with our Returns & Refunds Policy and applicable law.

15. Changes to This Shipping Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our business operations, delivery providers, shipping services or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

16. Contact Us

If you have questions about shipping, delivery or an existing order, please contact our customer support team.

THC Edibles AU
Email: sales@thcediblesau.com

When contacting us about an order, please provide your order number so we can assist you more quickly.