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Privacy Policy

Last Updated: 20/09/2026

THC Edibles AU respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

This policy should be read together with our Terms & Conditions, Cookies Policy, Age Verification Policy, Shipping & Delivery Policy, and other applicable website policies.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our website;

  • Online orders;

  • Customer accounts;

  • Checkout and payment processes;

  • Customer service communications;

  • Email communications;

  • Age-verification processes;

  • Website forms;

  • Cookies and similar technologies; and

  • Other interactions with THC Edibles AU.

We handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Who We Are

Business Name: THC Edibles AU
Website: [WEBSITE URL]
Email: [PRIVACY EMAIL]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

For privacy-related questions, requests or complaints, please contact us using the details above.

3. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Personal and Contact Information

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Delivery address; and

  • Other contact information you voluntarily provide.

Account Information

If customer accounts are available, we may collect:

  • Username;

  • Account email address;

  • Password or authentication information;

  • Order history; and

  • Account preferences.

We do not need to know your password in plain text.

Order Information

When you place an order, we may collect information such as:

  • Products ordered;

  • Order number;

  • Order date;

  • Order value;

  • Delivery details;

  • Billing information;

  • Transaction status; and

  • Customer communications relating to the order.

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method used, we may receive limited transaction information such as:

  • Payment status;

  • Transaction reference;

  • Payment method;

  • Transaction amount; and

  • Other information required to reconcile an order.

Where payment processing is handled by a third-party provider, payment information may be subject to that provider’s privacy policy and security practices.

4. Age Verification Information

Because our website may contain age-restricted products, we may use age-verification tools or processes.

Depending on the verification method used, this may involve information such as:

  • Age confirmation;

  • Date of birth;

  • Identity information;

  • Verification status;

  • Verification reference; or

  • Other information required by the verification provider.

We aim to collect only information reasonably necessary for the relevant verification purpose.

If a third-party age-verification service is used, that provider may process information according to its own privacy policy.

5. Information You Provide to Us

We may collect information when you:

  • Create an account;

  • Place an order;

  • Subscribe to communications;

  • Contact customer support;

  • Submit a complaint;

  • Complete a form;

  • Request information;

  • Participate in a promotion;

  • Respond to a survey; or

  • Otherwise communicate with us.

You should ensure that information provided to us is accurate and up to date.

6. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Website pages visited;

  • Referring website;

  • Date and time of visits;

  • Approximate location derived from technical information;

  • Website interaction information; and

  • Technical or diagnostic information.

We may collect this information using cookies, server logs, analytics tools and similar technologies.

Further information is available in our Cookies Policy.

7. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders;

  • Processing payments;

  • Arranging delivery;

  • Managing customer accounts;

  • Providing customer support;

  • Responding to enquiries;

  • Processing returns and refunds;

  • Handling complaints;

  • Verifying age or eligibility where required;

  • Preventing fraud and unauthorised transactions;

  • Maintaining website security;

  • Improving website functionality;

  • Understanding website usage;

  • Managing communications;

  • Sending marketing where permitted;

  • Maintaining business records;

  • Meeting legal and regulatory obligations; and

  • Protecting our legitimate business interests where permitted by law.

8. Marketing Communications

Where permitted by law, we may send promotional communications about our products, services or offers.

You can unsubscribe from marketing emails by:

  • Clicking the unsubscribe link in the relevant email; or

  • Contacting us using the details provided in this Privacy Policy.

Unsubscribing from marketing communications does not necessarily stop essential service communications, such as order confirmations, delivery updates, security notices or important account information.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Operate essential website functions;

  • Remember shopping-cart information;

  • Remember age-verification status;

  • Maintain website security;

  • Remember preferences;

  • Analyse website traffic;

  • Improve website performance; and

  • Measure marketing activity where applicable.

Please see our Cookies Policy for additional information.

10. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide requested services.

These parties may include:

  • Payment processors;

  • Delivery and courier providers;

  • Website hosting providers;

  • Website and technology providers;

  • Age-verification providers;

  • Analytics providers;

  • Email and communication providers;

  • Cybersecurity providers;

  • Professional advisers;

  • Legal or regulatory authorities where required; and

  • Other service providers acting on our behalf.

We do not sell personal information simply as a source of revenue.

11. Payment Providers

When you make a payment, information may be transmitted directly to the relevant payment provider.

We recommend reviewing the applicable privacy policy of the payment provider you use.

We may retain limited payment and transaction information necessary for:

  • Order processing;

  • Accounting;

  • Refunds;

  • Fraud prevention;

  • Dispute management; and

  • Legal and regulatory compliance.

12. Delivery Providers

We may provide delivery-related information to courier or postal providers so that your order can be delivered.

This may include:

  • Name;

  • Delivery address;

  • Contact telephone number;

  • Email address; and

  • Tracking or order information.

Delivery providers may handle information according to their own privacy policies.

13. Third-Party Service Providers

We may use third-party providers to help operate our website and business.

Before publishing this policy, the business should insert the actual providers used by the website, for example:

  • Payment provider: [NAME]

  • Age verification provider: [NAME]

  • Analytics provider: [NAME]

  • Email provider: [NAME]

  • Hosting provider: [NAME]

  • Courier/delivery provider: [NAME]

  • Fraud/security provider: [NAME]

Third-party providers may process personal information according to their own terms and privacy policies.

14. Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to comply with applicable Australian privacy requirements.

The countries to which information may be disclosed may depend on the services and providers used by our business.

Overseas providers currently used: [LIST COUNTRIES/PROVIDERS OR STATE “NONE” AFTER CONFIRMATION]

15. Sensitive Information

We do not generally require customers to provide sensitive personal information simply to browse our website or place an ordinary order.

You should not provide health information, medical records or other sensitive information through ordinary website forms unless specifically requested through an appropriate process.

If sensitive information is required for a particular service or regulatory purpose, we will handle it in accordance with applicable privacy requirements.

16. Health and Medical Information

THC Edibles AU is not a healthcare provider.

Customers should not submit medical histories, diagnoses, treatment records or other health information through ordinary customer-service channels unless specifically requested.

If health information is voluntarily provided to us, we will handle it in accordance with applicable privacy requirements.

We do not use customer health information for unrelated marketing purposes.

17. Data Security

We take reasonable steps to protect personal information from:

  • Misuse;

  • Interference;

  • Loss;

  • Unauthorised access;

  • Modification; and

  • Unauthorised disclosure.

Security measures may include appropriate technical and organisational controls, access restrictions, authentication, secure connections and service-provider safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The type of information;

  • The purpose for which it was collected;

  • Whether an account remains active;

  • Order and transaction requirements;

  • Legal obligations;

  • Tax and accounting requirements;

  • Dispute resolution; and

  • Regulatory requirements.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

19. Accessing Your Personal Information

You may request access to personal information we hold about you, subject to applicable legal exceptions.

To make an access request, contact:

Email: [PRIVACY EMAIL]

We may need to verify your identity before processing an access request.

20. Correcting Personal Information

If you believe information we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected.

Please contact us with:

  • Your name;

  • Relevant account or order information;

  • The information you believe is incorrect; and

  • The correction you are requesting.

We will consider the request in accordance with applicable privacy requirements.

21. Privacy Requests

Depending on applicable law, you may have rights or options concerning:

  • Access to personal information;

  • Correction of personal information;

  • Marketing preferences;

  • Certain uses or disclosures of personal information; and

  • Privacy complaints.

Requests can be submitted to:

[PRIVACY EMAIL]

22. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Please provide:

  • Your name;

  • Contact information;

  • Description of your concern;

  • Relevant dates;

  • Supporting information; and

  • Any preferred outcome, where applicable.

We aim to handle privacy complaints promptly and fairly.

If you are not satisfied with our response, you may have the option of contacting the Office of the Australian Information Commissioner (OAIC).

23. Children’s Privacy

Our website is intended for people who meet the applicable age requirements for the products and services offered.

We do not knowingly collect personal information from individuals who are not legally permitted to access or purchase our products.

If we become aware that personal information has been collected from an ineligible person, we will take reasonable steps to address the situation in accordance with applicable law.

24. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites.

When you visit another website, you should review that website’s privacy policy.

25. Social Media

We may maintain or use social-media accounts and features.

Interactions with social-media platforms may be subject to those platforms’ own privacy policies and terms.

Information that you voluntarily make public through a social-media platform may be visible to others.

26. Business Transfers

If our business is sold, transferred, restructured or otherwise changes ownership, personal information may be transferred as part of the relevant business assets where legally permitted.

Any such transfer will remain subject to applicable privacy requirements.

27. Fraud and Security

We may collect and use information to detect, investigate and prevent:

  • Fraudulent transactions;

  • Payment abuse;

  • Account misuse;

  • Unauthorised access;

  • Attempts to bypass age verification;

  • Website attacks; and

  • Other unlawful or harmful activity.

Information may be disclosed to payment providers, security providers, professional advisers, law-enforcement bodies or regulators where reasonably necessary or legally required.

28. Legal and Regulatory Disclosure

We may disclose personal information where required or authorised by law.

This may include disclosures to:

  • Government agencies;

  • Regulators;

  • Courts;

  • Law-enforcement agencies;

  • Legal advisers; or

  • Other authorised bodies.

We will only make such disclosures where permitted or required under applicable law.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business;

  • Changes to our website;

  • Changes to technology;

  • Changes to third-party providers;

  • Changes to privacy requirements; or

  • Changes to applicable laws.

The updated version will be published on this page with a revised Last Updated date.

30. Contact Us

For privacy questions, access requests, correction requests or privacy complaints, contact:

THC Edibles AU
Privacy Email: sales@thcediblesau.com

We recommend contacting us first so that we can review and address your concern directly.