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Product Safety

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Product Safety Policy

Last Updated: 20/09/2026

At THC Edibles AU, product safety is a priority. This Product Safety Policy explains how customers should handle, store, use, and dispose of products purchased through https://thcediblesau.com/.

Because products containing cannabinoids, THC, CBD, or other regulated substances may be subject to specific Australian laws and restrictions, customers are responsible for ensuring that they are legally permitted to possess, receive, store, and use any product they purchase.

1. Read Product Information Before Use

Customers should carefully review all available product information before purchasing or using a product.

Depending on the product, this may include:

  • Product name and description

  • Ingredients

  • Cannabinoid content or stated potency

  • Serving or dosage information, where applicable

  • Allergen information

  • Storage instructions

  • Expiry or best-before information

  • Warnings and precautions

  • Intended use information

  • Any supplied manufacturer or supplier instructions

Do not use a product if you are unsure what it contains or how it should be handled.

2. THC and Cannabinoid Products

Products containing THC or other cannabinoids may produce psychoactive or other physiological effects.

Customers should not assume that a product is safe simply because it is presented as an edible, beverage, oil, capsule, vape, or other consumer product.

The legal status, permitted supply pathway, classification, labelling requirements, and conditions of use may vary depending on the product and applicable Australian Commonwealth, state, and territory requirements.

Where a product is subject to a prescription, pharmacy, medical, or other regulated supply pathway, customers must follow the applicable requirements.

3. Do Not Exceed Stated Directions

Where instructions, serving information, or dosage directions are provided, customers should follow them carefully.

Do not:

  • Take more than the stated amount

  • Combine products without understanding their ingredients

  • Assume that taking more will produce a better result

  • Use a product in a manner inconsistent with its instructions

  • Give a product to another person unless the applicable law and supply conditions permit this

Individual responses to cannabinoid-containing products can vary.

4. Keep Products Away From Children

All products containing THC or other potentially regulated or psychoactive substances should be kept securely away from children.

Customers should:

  • Store products in a secure location

  • Keep products in their original packaging where possible

  • Avoid leaving products unattended in areas accessible to children

  • Avoid storing edible products alongside ordinary food or confectionery

  • Dispose of unwanted products securely

Products should not be represented to children as ordinary sweets, snacks, beverages, or treats.

5. Keep Away From Pets

Cannabinoid-containing products should be kept away from pets and animals.

Do not intentionally give THC-containing products to an animal unless specifically directed by an appropriately qualified veterinary professional under a lawful treatment pathway.

If a pet accidentally consumes a product, seek veterinary assistance promptly and provide the veterinarian with the product packaging and ingredient information where available.

6. Storage

Customers should follow the storage instructions supplied with each product.

Unless different instructions are provided, products should generally be:

  • Stored in a cool, dry place

  • Protected from excessive heat and direct sunlight

  • Kept in their original packaging

  • Kept securely away from children and animals

  • Protected from moisture where applicable

Some products may require specific storage conditions. Always follow the product-specific instructions where they differ from general guidance.

7. Allergens and Ingredients

Customers are responsible for reviewing ingredient and allergen information before use.

If you have a known allergy, intolerance, dietary restriction, or sensitivity, check the complete ingredient information before consuming a product.

If ingredient information is unclear or unavailable, contact sales@thcediblesau.com before using the product.

8. Do Not Use Damaged or Compromised Products

Do not use a product if:

  • The packaging appears damaged

  • The seal is broken or appears tampered with

  • The product has leaked

  • The product has an unusual appearance, smell, or texture

  • The product appears contaminated

  • The product is past its expiry or best-before date where applicable

  • You believe the product may have been incorrectly stored

Contact us promptly if you believe a product may be defective, damaged, contaminated, incorrectly labelled, or otherwise unsafe.

Where appropriate, retain the product and its packaging so that the matter can be investigated.

9. Accidental Consumption or Exposure

If a person accidentally consumes a product, consumes more than intended, or experiences an unexpected or concerning reaction, seek appropriate medical assistance.

For urgent or potentially life-threatening situations, contact 000 in Australia.

For suspected poisoning or accidental ingestion, customers may also contact the Poisons Information Centre on 13 11 26 in Australia.

Do not rely solely on information provided on this website when dealing with a medical emergency.

10. Driving and Operating Machinery

Customers should exercise caution regarding driving, cycling, operating machinery, or performing safety-sensitive activities after using products containing THC or other substances that may affect alertness or coordination.

Customers are responsible for complying with applicable Australian road and workplace laws.

The fact that a product has been legally supplied or prescribed does not necessarily mean that a person is permitted to drive after using it.

11. Alcohol and Other Substances

Customers should exercise caution when combining cannabinoid-containing products with alcohol, medicines, recreational drugs, or other substances.

Potential interactions can vary between individuals and products.

If you take prescription medicines or have concerns about potential interactions, seek advice from an appropriately qualified healthcare professional before using the product.

12. Pregnancy and Breastfeeding

Customers who are pregnant, planning pregnancy, or breastfeeding should seek appropriate professional medical advice before using products containing THC, CBD, or other cannabinoids.

Do not rely on product descriptions or general website information as a substitute for individual medical advice.

13. Medicines and Existing Health Conditions

If you take medication or have an existing medical condition, consult an appropriately qualified healthcare professional before using cannabinoid-containing products where relevant.

This website does not provide individual medical diagnosis, treatment, or dosage advice.

14. Product Information and Changes

Product formulations, packaging, ingredients, suppliers, and product specifications may change from time to time.

We aim to keep product information accurate and up to date. However, customers should review the information supplied with the actual product before use.

Where there is a discrepancy between website information and legally required product documentation or packaging, customers should contact us before using the product.

15. Suspected Product Defects or Safety Issues

Customers should immediately contact us if they believe a product:

  • Is defective

  • Has been contaminated

  • Has incorrect or missing labelling

  • Has incorrect packaging

  • Has been damaged during delivery

  • Contains an unexpected substance

  • Causes an unexpected safety concern

  • May present a risk to consumers

Please provide, where possible:

  • Order number

  • Product name

  • Batch or lot number

  • Date of purchase

  • Description of the issue

  • Photographs of the product and packaging

  • Any relevant supporting information

Safety Contact: sales@thcediblesau.com

16. Product Recalls

If a product is identified as requiring withdrawal or recall, we may contact affected customers using the information associated with their order where appropriate.

Customers should follow any recall, withdrawal, return, disposal, or safety instructions provided.

We may also publish relevant safety notices on our website where appropriate.

17. Customer Responsibility

Customers are responsible for:

  • Reading product information before use

  • Following applicable instructions

  • Storing products safely

  • Keeping products away from children and animals

  • Complying with applicable laws

  • Using products only through lawful and permitted pathways

  • Obtaining professional advice where appropriate

  • Reporting suspected safety issues promptly

Nothing in this policy is intended to replace professional medical, pharmaceutical, or legal advice.

18. Australian Regulatory Requirements

The legal requirements applying to THC, cannabis, cannabinoids, medicines, food products, therapeutic goods, and related products can depend on the specific product and applicable Commonwealth, state, and territory laws.

Customers should not assume that a product’s format, description, or availability on a website determines whether its possession, supply, importation, or use is lawful.

Where applicable, customers must comply with all prescription, pharmacy, eligibility, possession, transport, storage, and other legal requirements.

19. Australian Consumer Law

Nothing in this Product Safety Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

If a product is defective, unsafe, incorrectly described, or otherwise fails to meet applicable consumer guarantees, customers may have rights and remedies under Australian consumer law.

20. Policy Updates

We may update this Product Safety Policy from time to time to reflect changes to our products, suppliers, safety procedures, or applicable requirements.

The latest version will be published on this page with the updated date.

21. Contact Us

For questions about product safety, ingredients, packaging, suspected defects, or safety concerns, contact:

THC Edibles AU
Website: https://thcediblesau.com/
Email: sales@thcediblesau.com

Important Notice

This Product Safety Policy provides general product-handling and safety information. It is not medical, pharmaceutical, legal, or regulatory advice.

Customers should obtain appropriate professional advice where required and must comply with all laws applicable to the possession, supply, transport, storage, and use of any product.